Returns & Exchanges

UNOPENED MERCHANDISE – You can return any “unopened” products within 30 days of delivery for a full product refund. We do not refund shipping charges. Please contact us by e-mail or telephone. Some products include free shipping, so for those products, if returned, our actual outbound shipping costs will be deducted from your return refund.

OPENED MERCHANDISE– “Opened” products can be returned within 30 days of delivery* but will be subject to a 25% restocking fee to cover testing, repacking, etc. Please contact us by e-mail or telephone. Opened returns must be in new and uninstalled materials and packaging.

NON-RETURNABLE ITEMS – Certain items that are Built-To-Order or Custom are not returnable. These items will be clearly marked as such in the product detail.

RETURN PROCEEDURE

• Contact us via e-mail or telephone to let us know you need to return something. A return materials authorization document will be provided and must be included with the returned item.
• Include all paperwork, parts, and accessoriness in a secure package.
• All returned items must be brand new, uninstalled, unused, and in their original packaging.
• Do not write on or place labels directly on the manufacturer packaging.
• Send your package to 6620 Cobb Dr. Sterling Heights, MI 48312.
• Returned items will be inspected when they arrive.
• Keep the tracking number of your preferred shipper so that you can monitor its delivery.
• You can expect a refund in the same form of payment originally used for the purchase within 2-4 weeks of our receipt of the returned items.
• A 25% restocking fee may apply

NOTE: Unless you were advised by someone at RAM Solutions in regard to a particular part's fitment or appropriateness to your needs, you are responsible to pay return shipping costs. If you have any questions or are uncertain if you are purchasing the right part, please contact us.