UNOPENED MERCHANDISE – You can return any “unopened” products within 30 days of delivery for a full product refund. We do not refund shipping charges. Please contact us by e-mail or telephone. Some products include free shipping, so for those products, if returned, our actual outbound shipping costs will be deducted from your return refund.
OPENED MERCHANDISE– “Opened” products can be returned within 30 days of delivery* but will be subject to a 25% restocking fee to cover testing, repacking, etc. Please contact us by e-mail or telephone. Opened returns must be in new and uninstalled materials and packaging.
NON-RETURNABLE ITEMS – Certain items that are Built-To-Order or Custom are not returnable. These items will be clearly marked as such in the product detail.
NOTE: Unless you were advised by someone at RAM Solutions in regard to a particular part's fitment or appropriateness to your needs, you are responsible to pay return shipping costs. If you have any questions or are uncertain if you are purchasing the right part, please contact us.